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Service Desk Institute News
Download your free copy of SDI's new edition of the must-have guide for everyone looking to buy new service desk software or tools.
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A fresh approach to everything IT Service Management
For the latest ITSM videos, industry news, views, commentary and analysis, subscribe to the itsmTV monthly news bulletin.
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SDI is proud to support Back2ITSM: Giving back to the IT Service Management community … Read More
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Just Announced
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A new level of SDI membership has been launched. Group corporate 'Bronze' membership gives a single location service desk many great benefits all members of the team are entitled to use. |
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For the latest SDI and industry news, views, deals and events, subscribe to the SDI monthly e-news. |
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SDI's Learning & Development Brochure
Download your free guide to SDI's qualifications and courses for service desk professionals.
Service Desk Training, Membership & Events
Providing training, research, membership and events the SDI community is the place to find like minded ITSM professionals, new ideas and best practice advice.
Become a Member Today
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Forthcoming Events
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Keep Your Customers Happy The Principals of Effective Communication  |
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Best Practice Processes How to Manage Key IT Service Processes Effectively |
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Best Practice Processes Making Your Service Desk Performance Count |
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Service Desk Certification
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Measure and improve your service desk's effectiveness and maturity against SDI's globally recognised Service Desk Certification standards. Take the online assessment to get a snap shot of the maturity of your service desk. |
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Service Desk Training & Qualifications
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Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry proven, internationally recognised qualifications and training courses. You can book all courses online or by calling 01689 889100. |
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Service Desk Best Practice Standards
SDI delivers clear and measurable internationally recognised best practice standards for service desks. Find out more about the standards here.
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Special Offer! Pay Now, Book Later
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For those fortunate enough to have budget immediately available for service desk training but have yet to decide which courses or events they want send staff on, SDI would like to offer you a ‘Pay Now, Book Later’ service. We'll even give you an additional 10% to spend on SDI products. |
For more information please email the SDI Training Team or telephone on +44 (0)1689 889100.
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Join the conversation: |
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| hello@sdi-e.com |  |
| +44 (0)1689 889100 |  |
| Contact Us |  |