About The Service Desk Institute Experience
The one-stop shop for everything 'IT service'
IT service management alive!
The SDI experience (SDIe) has been launched to bring service management alive. The future of IT service management is bursting with fresh customer service and support possibilities and SDIe will bring you the inspiration to empower your service desk.
What SDIe means for you?
Service desks keep businesses running and we recognise the vitally important role of every IT service professional in their company's success. We understand the crucial contribution you make and will provide you with the support you deserve to deliver an excellent IT service.
We're there when you need us
SDIe is the one-stop shop for everything 'IT service'. If you need advice, support, guidance, a research statistic on any subject related to your service desk, our team will be on hand to help. Reliable and efficient, you can rely on us to be there when you need us.
If you have a question, contact us now at help@sdi-e.com
Keeping you in the loop
We'll keep you informed about the latest industry essentials to keep you ahead of the game from news and opinion on the key industry happenings to events, research, training courses and anything else that is of value to you as an IT service professional.
Email enews@sdi-e.com here to receive our monthly e-news.
More about the Institute behind the experience here
Providing training, research, membership and events the SDIe community is the place to find like minded ITSM professionals, new ideas and best practice advice.
The Service Desk... A Vital Part of the Business
Howard Kendall, Founder and Chairman of SDI, discusses the results of the recent SDI/Avocent LANDesk Benchmarking survey, offering his opinion on what these new statistics mean for the Service Desk Industry in 2010.
Download the full 2009 Service Desk Benchmarking Report here.
Service Desk Certification - Continual service improvement for service desks
"SDIe deals with the human side of IT as well as the technical side of IT service delivery, so its strategies are particularly inspiring for IT service desk operatives. SDIe membership not only affords us the opportunity to stay more in-touch with the IT support industry, via networking events and newsletters, but also allows us to look more closely at how we deliver service improvements in the long-term."
Catherine Rush, Service Support Manager, King Sturge
