History
Since 1988, SDI (formerly HDI - The Help Desk Institute) has delivered a wealth of help desk and IT support training, membership and event-based services.
Over 12,000 people are trained in our vocational standards and thousands of companies globally have benefited from SDI certification and consultancy. Many more IT service professionals have enjoyed and taken advantage of our seminars, conferences, publications, research and expertise.
After 20 rewarding years of successfully helping thousands of organisations and individuals to improve the quality of their help desks, HDI decided to move with the times and remain aligned with key industry developments. On 9 April 2008, HDI evolved from The Help Desk Institute into SDI - The Service Desk Institute.
To download a copy of the SDI brochure 'The Service Desk Comes of Age', please complete your details below:
