Our qualifications
For almost 20 years, SDI - The Service Desk Institute, has been dedicated to setting the industry standards for IT service and support and to enhancing the careers of all IT support professionals.
SDI's Individual Standards set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager and these have been translated into internationally recognised training courseware and exams leading to qualifications that are recognised worldwide.
Click here to view the official SDI qualifications and standards.
SDIe delivers the training courses to ensure you and your team excel as qualified IT service professionals.
Additionally, everyone who attains an SDI qualification becomes a professional member of the Service Desk Institute, wherever they are in the world.
If you already hold an SDI qualification click here to activate your professional membership.
