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SDIe Training and Qualifications
Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry-proven, internationally recognised qualifications and training courses.
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Service Desk Standards
SDI provide a clear and measurable set of international best practice standards for the Service Desk Industry. Find out more about the standards here.
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IT Service Excellence Awards 2010
How To Create An Award Winning Entry
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Providing training, research, membership and events the SDIe community is the place to find like minded ITSM professionals, new ideas and best practice advice.
The Service Desk... A Vital Part of the Business
Howard Kendall, Founder and Chairman of SDI, discusses the results of the recent SDI/Avocent LANDesk Benchmarking survey, offering his opinion on what these new statistics mean for the Service Desk Industry in 2010.
Download the full 2009 Service Desk Benchmarking Report here.
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