Welcome to SDIe

Welcome to the new home of SDIe - the Service Desk Institute experience. After 20 rewarding years of successfully helping thousands of organisations and individuals to improve the quality of their help desks, HDI has decided to move with the times and stay aligned with key industry developments.

"The take up of ITIL has driven the industry to shift up a gear.  The definition of ‘help desk' has become increasingly distinct from that of ‘service desk'. HDI has been using the term ‘service desk' for many years - now its the right time to re-focus the brand to reflect this industry trend."

Howard Kendall, Founder and Chairman of SDI

What SDIe means for you?

Service desks keep businesses running and we recognise the vitally important role of every IT service professional in their company's success.

We understand the crucial contribution you make to your organisation and we'll provide you with the support you deserve to deliver excellent IT service.

SDIe is the one-stop shop for everything 'IT service'. If you need advice, support, guidance, a research statistic on any subject related to your service desk, our team will be on hand to help.

We're passionate about service management and you can rely on us to be there when you need us.  

We look forward to bringing you a host of exciting new services that will help you unlock the potential in your serviced desk. There's lots to do and lots of challenges along the way, and we're here to help you at every step of your journey.

"SDIe helps companies create 5* service desks"

Bimal Rathod,
Customer Support Team Leader,
Multimap.com

SDIe Latest News

  SDI in the Press

ITSM Professionals positive that job losses unlikely...

Please click here to view article. 

  SDIe Annual Conference 2009

Call for Papers - The Service Desk Strikes Back!

We are now issuing a Call for Papers for the Stream Sessions for our 2009 Conference. If you have a story to tell, an experience to share or tips to pass on we want to hear it - and so will the conference delegates! To find out more and submit your paper online click here.

  SDIe Events

Don't miss ...

How to Write Your Awards Submission for 2009, 29 Oct 2008 - The National Motorcycle Museum, Birmingham

  SDIe Training

New 2009 Training Brochure - Out Now!

Download your copy of the new learning & development brochure here.

For the latest training news from SDIe simply click here.