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Service Desk Institute News

 
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SDI Launches A 'Virtual' Worldwide Classroom

SDI's Service Desk Analyst and Service Desk Manager qualifications are now available wherever you are in the world.

To view the next virtual classroom course dates Click here>>

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Enter your service desk for the 2012 awards. Find out how here!

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ITSMTV

A fresh approach to everything IT Service Management

For the latest ITSM videos, industry news, views, commentary and analysis, subscribe to the itsmTV monthly news bulletin.

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SDI is proud to support Back2ITSM: Giving back to the IT Service Management community Read More

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Just Announced 

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A new level of SDI membership has been launched. Group corporate 'Bronze' membership gives a single location service desk many great benefits all members of the team are entitled to use.

See Bronze membership benefits 

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For the latest SDI and industry news, views, deals and events, subscribe to the SDI monthly e-news.

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IT Service Buyer's Guide - Edition 1 

Download your free copy of SDI's new must-have guide for everyone looking to buy new service desk software or tools.
 

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Welcome

Service Desk Training, Membership & Events

Providing training, research, membership and events the SDI community is the place to find like minded ITSM professionals, new ideas and best practice advice.  

Become a Member Today

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Forthcoming Events

Measuring For Success - 17 Key Service Desk Performance Measures

Webinar

11.00 GMT, 15 February 2012

 

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Revolutionise Your Service Desk

22 February 2012         

The Studio, Birmingham


 

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Inspirational Service Desk Leadership

28 March 2012                 

River & Rowing Museum    

Henley-on-Thames

 

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Service Desk Certification

Measure and improve your service desk's effectiveness and maturity against SDI's globally recognised  Service Desk Certification standards.

Take the online assessment to get a snap shot of the maturity of your service desk. 

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Service Desk Training & Qualifications

Training

Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry proven, internationally recognised qualifications and training courses.

You can book all courses online or by calling 01689 889100.
Click here to download the training brochure>>

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Service Desk Best Practice Standards

SDI delivers clear and measurable internationally recognised best practice standards for service desks. Find out more about the standards here.

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Special Offer! Pay Now, Book Later

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For those fortunate enough to have budget immediately available for service desk training but have yet to decide which courses or events they want send staff on, SDI would like to offer you a ‘Pay Now, Book Later’ service.

We'll even give you an additional 10% to spend on SDI products.

For more information please email the SDI Training Team or telephone on +44 (0)1689 889100.

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