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The Refreshing Leader

Join Kirk Weisler for two one-day leadership workshops - 5 October, The Studio, Manchester & 7 October, BCS, London

Winners of the 2010 IT Service Excellence Awards Announced

The awards' night, at the Grand in Brighton, was held on Tuesday 8 June 2010, and it certainly was a memorable event that celebrated the best of the UK's IT service and support operations and the winners were ...

IT Service Large Team Of The Year 2010

IT Service Small Team Of The Year 2010

IT Service Professional Of The Year 2010

IT Service Supplier Of The Year Award 2010

For more information on the Awards click here

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SDI Training and Qualifications - 2010 Training Brochure

Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry-proven, internationally recognised qualifications and training courses.

Service Desk Best Practice Standards

SDI provide a clear and measurable set of international best practice standards for the Service Desk Industry. Find out more about the standards here.

Welcome

Service Desk Training-Membership-Events

Providing training, research, membership and events the SDIe community is the place to find like minded ITSM professionals, new ideas and best practice advice.

2010 ITSM Salary Survey

How does your salary measure up compared to others in the industry? Please take 10 minutes to complete this survey and find out in SDI's 2010 Salary Survey. The results will be used to produce a Whitepaper of the findings to be published in September 2010.

TAKE PART

Maximise the potential of your service desk by delivering the highest quality IT service and support in line with best practice industry standards and demonstrate the value of your IT service to the business.

The SDI Certification programme enables you to measure and improve your service desk's effectiveness and maturity against our globally recognised SDI Service Desk Certification standards.

Take the online assessment to get a snap shot of the maturity of your service desk.