• Programme
• Speakers
• James Timpson
• Michael Heppell
• Chris Dancy
• Ken Goff
• Sam Ellis
• Keith Greatorex
• Barclay Rae
• Robin Goldsbro
• Paul King
• Simon Ball
• Don Page
• Why Go?
• Pricing
• The Venue
• Book Tickets
• Register Your Interest
• Sponsors 2012
• Make the most of it!
• Conference Brochure
• IT Service Excellence Awards
• Breakout sessions

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Welcome to the Service Desk of 2017...And Beyond!

9.45-10.30 Wednesday 20 June

Brace yourself, you’re about to be awoken! In this unique session, the Agent Provocateur of SDI's Conference - Chris Dancy - will present the vision of the 2017 service desk. He will outline the key areas of change and highlight just how service desks should be developing in order to future proof themselves and meet the challenges of the future head on.

About Chris

Chris Dancy has been working in IT support for 20 years with experiences ranging from help desk level 1,  service desk manager, ITSM process consultant, software product manage, executive corporate  marketing and entrepreneur.
 
Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly.  His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.
 
An agent provocateur who lives 15 minutes in the future, brace yourself, you’re about to be awoken.