• Programme
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• James Timpson
• Michael Heppell
• Chris Dancy
• Ken Goff
• Sam Ellis
• Keith Greatorex
• Barclay Rae
• Robin Goldsbro
• Paul King
• Simon Ball
• Don Page
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KEYNOTE: Achieving Brilliance Through 5* Service

11.35-12.45, Wednesday 20 June

Michael Heppell is the international best-selling author of six books including How to Be Brilliant, which remained in the Top 10 Business Books for over two years and has been translated into 18 languages and is available in 80 countries around the world. His fifth book Flip It, was the No. 1 Best Selling Personal Development title in the UK in 2010. His latest book, How To Save An Hour Every Day was released in May 2011. He is a renowned motivational trainer with clients ranging from Premiership footballers to major PLC’s – TV presenters to Category B Prisoners.  His success rate is unrivalled.  And with his industry savvy and unique humour, he has been described as one of the top professional speakers in the world. Now it’s our turn. Please welcome Michael Heppell. Be Inspired, Take Action, Be Better! Michael Heppell will be taking SDI Conference delegates on a breathtaking rollercoaster journey showing us how to: get the best out of everything be brilliant deliver 5* service Michael is guaranteed to inspire us with some fantastic ideas to ensure we all commit to making changes and improvements to our service desks.

About Michael

Michael Heppell is the international best-selling author of six books including How to Be Brilliant, 5* Service, Flip It and How To Save An Hour Every Day. He is a renowned motivational trainer with clients ranging from Premiership footballers to major PLC’s – TV presenters to Category B Prisoners.  With his industry savvy and unique humour, he has been described as one of the top professional speakers in the world.

"I can’t thank Michael enough for an absolutely Brilliant motivational speech he gave at our annual Papa John’s 2010 conference.

It really did add the WOW factor to our conference, giving everyone the energy and enthusiasm to get out there and be amazing leaders giving fantastic service every time!

Michael turned this year’s conference in to one of those events that everyone is going to be talking about for years to come.

Thanks again and I look forward to working with you in the future."

Gavin Lilley, Manager, Operations Support Services and Training – UK & Europe, Papa Johns