• Experience Events
• Revolutionise Your Service Desk
• Inspirational Service Desk Leadership
• Keep Your Customers Happy
• Best Practice Processes
• Essential Service Desk Metrics
• The Customer Satisfaction Journey
• Terms & Conditions
• IT Service Excellence Awards 2012
• SDI Webinars
• IT Service Week 2011
• SDI Videos
• SDI Webcasts
• Book Online
• Media Pack
• Become a Speaker
• SDITS Show 2012

> Not a member yet?
> Forgotten your password?

Experience Events

Place yourself at the heart of the IT service management industry and network with like minded professionals at any of our one day Experience Events. We will help to keep your service skills sharp, your knowledge right up-to-date and your network well connected with the most switched on community of service management professionals in Europe.    

Prices for one day events start at just £125 +VAT 

2012 Event Calendar

Coming Events

	Keep Your Customers Happy  Effective Communication Active Listening Call Handling New Communication Methods The Queens Hotel, Leeds, 12 July 2012 Book Now >>
	Best Practice Processes Best Practice Management Effective Process How to Implement New Processes Delivering Your ITSM Goals The Ramada, Manchester, 15 August 2012 Book Now >>
	Essential Service Desk Metrics What to Measure and Why Targeting Your Audience Powerful Reporting Successfully Handling Questions Presenting Results The National Rail Museum, York, 19 September 2012 Book Now >>
	The Customer Satisfaction Journey Objectives and Purposes Effective Channels of Measurements Questions Types, Size and Complexity Future Planning and Improvements Browns Courtrooms, London, 21 November 2012 Book Now >>

Past Events

Free Event Places

SDI corporate members don't forget, as part of your membership benefits, to use your allocation of free event places.