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Essential Service Desk Metrics

Essential Service Desk Metrics

Making Your Service Desk Performance Count

HOST:
VENUE:
DATE:
TIME:
TICKETS:

  

Susan Storey
The National Rail Museum, York  [Directions]
19 September 2012
09.25 - 16.10
Members - Free* (£125 for additional places)
Non-members - £185
Book before 21 August and qualify for the Early Bird ticket price of £125

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* Using your membership event allocations - see terms and conditions for more information

 

Topics Covered:

  • What to Measure and Why
  • Targeting Your Audience
  • Powerful Reporting
  • Sucessfully Handling Questions and Presenting Results

 

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