Inspirational Service Desk Leadership
How Successful Managers get the Most from their Employees
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Howard Kendall
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* Using your membership event allocations - see terms and conditions for more information
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Overview The distinction between the differences of the role of Managers vs the role of Leaders is heavily debated. It says management focuses on getting work done on time, on budget, and on target in other words, steady execution and control — whilst leadership focuses on change and innovation. Both management and leadership are crucial and success in leadership is often just as much about core management skills as leadership talents. If you are responsible for a team your role is to be the one who must manage and lead as necessary, without favouring one over the other. You need to focus on whatever is required of you to make your team productive and not portray yourself as the glorious leader always blazing new trails while leaving the gritty, mundane details of making it all work to others. Why go?
Useful links: Audience: Service Desk Managers, Change Managers, Team Leaders Topics: Leadership, Talent Recognition, Motivation Tips |
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