Keep Your Customers Happy
The Principals of Effective Communication
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Ken Goff
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* Using your membership event allocations - see terms and conditions for more information
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Event Overview Every business has keeping customers happy as one of its goals, and this is certainly true for the IT service provider. Many factors affect customer satisfaction levels, and the contact experience with the service provider is a crucial one. Handling customer's issues in line with their expectations should be the major focus of any service provider. Therefore, it is vitally important that customer's expectations are understood. Happy customers are those who know what to expect from you, so we must ensure that our customers know about the services we offer, and how we will deal with them. This seminar looks to discuss the issues related to providing quality customer care and ensuring the customers are always happy and keep coming back. |
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