Revolutionise Your Service Desk
Improving Your Service Desk Operation Through Business Transformation
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HOST: |
Ken Goff
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* Using your membership event allocations - see terms and conditions for more information
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Overview Aligning your people, processes and technology has become a must for any service desk that seeks to support a culture of innovation. Successful service desks are said to be in a permanent state of transformation yet we all know that achieving transformation through organisational change is one of the hardest. So why do it alone? This event looks to demystify the transformation process, uncloaking the tall tales and putting real life experiences on the table. As you embark on a journey with our speakers you’ll learn from their successes and failures, exploring the battles they faced and the value of seeing the transformation through. |
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Why Go?
- Learn which cost saving measures work
- Network with industry peers
- Hear from Case Study speakers
- Take away ideas to implement in your own desk
- Learn about the challenges faced in culture change and how to succeed
Audience: Service Desk Managers, Change Managers, Team Leaders
Topics: Cost Saving, Culture Change, Change Management, Working Practices
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