The Customer Satisfaction Journey
The Customer Satisfaction Journey
Using Survey Results to Improve Customer Satisfaction
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HOST:
VENUE:
DATE:
TIME:
TICKETS:
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Tony Ranson & Howard Kendall
Browns Courtrooms, London [Directions]
21 November 2012
09.25 - 16.10
Members - Free* (£125 for additional places)
Non-members - £185
Book before 24 October and qualify for the Early Bird ticket price of £125
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* Using your membership event allocations - see terms and conditions for more information
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Topics Covered:
- Objectives and Purpose
- Effective Channels of Measurement
- Question Types, Size and Complexity
- Future Planning and Improvements
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