Measuring For Success - The 17 Key Service Desk Performance Measures
Measuring For Success - The 17 Key Service Desk Performance Measures
SDI's best practice standards for service desks have helped organisations across the globe improve their IT service operations for over 12 years. Join us at 11.00 GMT on Wednesday 15 February 2012 for a webinar, hosted by Daniel Wood and Tony Ranson, which will cover:
• The 17 key performance measures of 5* service desks
• Why they’re important
• How to measure them
• Establishing goals and targets
• The significance of trending data
Everyone who attends will receive a free copy of the new 17 Performance Measures report.
Space is limited. Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/913921064
