SDI Videos
SDI Videos
The Service Desk... A Vital Part of the Business
Howard Kendall, Founder and Chairman of SDI, discusses the results of the recent SDI/Avocent LANDesk Benchmarking survey, offering his opinion on what these new statistics mean for the Service Desk Industry in 2010.
Uploaded: December 2009; Running Time: 08.01min
The Service Desk Industry: A New Level of Maturity
Howard Kendall, Founder and Chairman of SDI discusses the various approaches to service improvement within IT support.
Uploaded: July 2009; Running Time: 03.11min
