SDIe At work
The SDI provides specialist services to help IT service practitioners reach their professional goals. Delivering forward-thinking research, online networking communities, best practice standards, affordable accreditation programmes, industry news updates and consultancy services.
Service Desk Resources
SDI Research - SDI publish 3 white papers and 12 research reports each year, full access is reserved for SDIe members. Find out more here.
Service Desk Forum - Q&A, Discussion Board, Blogs, Gallery and more...
Service Desk Certification - drive continuous improvement in your service desk; provide a skills development tool for your team and show independent validation and certification of your support operation.
International Standards - setting out clear definitions for the key service desk roles and a clear and measurable set of standards for your Service Desk operation.
Industry Jobs - post your jobs or browse the listing.
SupportWorld - published bi-monthly, the only industry magazine to focus on IT support issues. Building on the value the magazine provides SupportWorld Online reflect the magazines position as the leading publication for the service desk and IT support industry providing a comprehensive, central source of industry intelligence for ITSM professionals.
SDIe E-newsletter - industry essentials straight to your inbox!
SDIe Consulting - offering end-to-end assessment solutions including service desk benchmarking, customer satisfaction surveys, ITIL and capability planning. We also provide service improvement projects, process and system implementation, and SLA facilitation at a strategic implementation level.
"SDIe has unparallelled knowledge of the Service Desk industry, compared to other consultants. They really knew what type of products we needed and, as they are completely vendor-independent, we knew that they would give us clear impartial advice without any potential conflict of interest."
Jason Kirk, Central Services Manager, Atkins
