International Standards
For almost 20 years, SDI - The Service Desk Institute, has been dedicated to setting the industry standards for IT service and support and to enhancing the careers of all IT support professionals.
Professional Standards
SDI's Professional Standards set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager. These internationally recognised standards provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide.
Download the professional standards online here
Service Desk Standards
The SDI Service Desk standards have been designed to look closely at all aspects of the service desk operation in terms of management, staff, resources, tools, training and delivery, strategy, planning and continuous service improvement.
These standards form the basis of SDI Service Desk Certification, providing the only industry, standards based, accreditation programme specifically designed to certify service desk quality.
Download the service desk standards online here
Visit the home of the Institute online at www.sdi-europe.com/international-standards/ where you can read more about our standards and committees.
