SDI Research
SDI Research
The in-house SDI research experts regularly publish research reports covering both strategic service management and day-to-day service desk operational issues.
Our research, reports and whitepapers are published in the SDI research library along with a list of recent publications exclusive to members. More about SDIe membership here.
Current publications include:
- Service Desk Benchmark Trends 2009
- Achieving Service Desk Recognition
- Cloud Computing and the Service Desk
Click here to find the latest research reports and whitepapers specific to IT service management and service desks.
