Service Desk Benchmarking
Service Desk Benchmarking
Knowing your competitors...
SDIe offers a full benchmarking service designed to measure your organisation's service performance against your competitors based on 60 key comprehensive Service Desk and support metrics.
This insightful and effective tool provides you with a detailed, objective and fact-based summary of the strengths and weaknesses of your IT service operation.
You can also set up benchmarking review of your operation on a regular or bi-annual basis to provide you with an on-going ‘magic circle' analysis and comparison of your operational performance, costs, quality and efficiency.
Please email to request a copy of the SDI Service Desk Practices Benchmarking Report 2007, for some standard industry metrics.
