SDI Benchmarking Report
One question always at the forefront of the minds of those who work on the service desk is: "How do we know how good we are?"
The latest SDI Benchmarking Trends Report, in association with Avocent LANDesk, compiled in December 2009, provides you with a wealth of data. Use this report to benchmark the performance of your own service desk and determine how good your operation is compared to the rest of the industry.
The results of the survey showed clear indications that the service desk and the business are more closely aligned than ever before. Indeed,there is much to find encouraging suggesting that the service desk industry is not only holding its own, but is in fact prospering.
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