Annual SDIe Conference
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The 23rd annual SDIe Conference - the must-attend event of the year for the IT service desk industry - took place on 8 & 9 June 2010. With a host of new initiatives and presentations, our aim was for delegates to re-charge their batteries while gathering the essential tools to acheive their goal of delivering world class IT support. |
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Over two days, the fantastic conference package included 'how to' sessions offering delegates practical advice and tips to use in the workplace. A series of interactive, collaborative workshops ensured that delegates were involved at every step of the way (avoiding 'death by powerpoint' was a key objective here!). A suite of valuable, thought-provoking glimpses in the future of IT service with some of the industry's leading experts were also on offer.
2010 Delagates - download the presentations here>>
Early feedback tells us that there really was something for everyone!
"It's a great event. The content is relevant, always something or someone discussing what you're interested in. The networking is brilliant. I will definitely be back next year!" Sarah Cathcart, group service delivery manager, Enterprise
"First time at the conference and I definitely want to come back. Loads of great quality content and excellent value" Jonathan Watts, IT manager, St Catherine's School
"As always, a very useful and productive two days spent learning from - and contributing to - my peers" Mike Matthews, UK service desk product manager, Atos Origin
"A great opportunity to discuss ideas and issues. I discovered that we are not unique in experiencing some of our issues around managing service to our customers" Graham Morgan, service managment analyst, University of Southampton
