Annual Conference
The SDIe Annual Conference 9 & 10 June 2009 - The Grand, Brighton
The SDIe Conference for 2009 will reflect the ‘dawn of a new hope' for the service desk. As IT service and support battles against the ‘dark side' to restore peace and harmony to the galaxy, the SDIe conference will equip the Jedi Knights of the service desk with the skills, knowledge and power, to overcome the challenges they face and enable them to demonstrate the galactic importance they have on the success of the business.
At the centre of an organisation's success is the Service Desk and never has the alignment between the business and the Service Desk been more important. SDIe's 2009 Annual Conference will build on our ability to deliver an engaging, educational and thought provoking conference experience, through inspirational presentations, practical interactive streams and group workshops. The theme for the 2009 Conference is ...
The Service Desk Strikes Back!
The 2009 Conference is the ideal opportunity to learn what others have done - ‘on planet earth', not just the theory, and to tell us about your service improvement journey, not forgetting the pitfalls you may have encountered along the way. Anything and everything relating to Service Management is welcome.
This years streams are:
ITSM Strategy Stream
Covering areas such as - Service Desk Strategy, Planning, Goals, Vision, Mission, Business Alignment, Outsourcing, Insourcing, The Future, Management, Leadership.
Service Desk Processes and Best Practice Stream
Covering areas such as - Service Desk Certification, ISO20000, ITILV3, Benchmarking, Incident Management, Problem Management, Change Management, Knowledge Management.
People and Tools Stream
Covering areas such as - Recruitment, Retention, Rewards, Incentives, Motivation, Training, Skills, Teamworking, Communication, Support Technologies, Career Development, KPIs, Technology Implementation, Management, Employee Satisfaction.
Customer Service Stream
Covering areas such as - Customer Service Improvements, SLAs, Internal Marketing, Customer Satisfaction Surveys, Service Cultures, Customer Service Improvement Measurement, Service Ethics.
For more information about the Conference please submit your details below. If you are interested in speaking at the event please click here.
