One-day Service Desk Events
SDIe hold regular one day events for service desk and IT support professionals; open to members and non-members, they will keep you up to date with the latest thought leadership and best practice.
Place yourself at the heart of the IT service management industry and network with like minded professionals at any of our events. We will help to keep your service skills sharp, your knowledge right up-to-date and your network well connected with the most switched on community of service management professionals in Europe.
Download the event calendar here.
Prices for one day events start at just £125 +VAT
2010 Event Calendar
Cost Saving for the Service Desk
New Ways to Support Customers While Saving £s!
Cost Saving Tools and Technologies
Configuration Management as a Cost Reduction Strategy
Is Virtualisation and Cloud Computing the Answer?
Green IT - what is it and can it actually save money?
The Ironmonger's Hall, London, 10 March
Meaningful Measurements and IT Metrics
How to... Decide What to Measure and Why
Use Effective Measurements to Improve Service Desk Performance
How to... Trend, Analyse and Report Service Desk Metrics
Efficient Reporting and Use of Service Desk Metrics
The Midland, Manchester, 14 April
Business Satisfaction - The Customer Service Evolution
Create an IT Service Strategy to Win Over your Business
The Making of... A Multifaceted Customer Satisfaction Survey
Manage Business Expectations: SLAs, OLAs and Service Catalogues
Reporting and Marketing Survey Results to the Business
Clontarf Castle, Dublin, 12 May
Create a Best Practice IT Service Centre
Activate IT! Service Desk Improvement Plans
A Users Guide to Best Practice Standards and Frameworks
Implement Culture Changing, Moral Boosting Programmes
Create an Empowered, Engaged and Energised Workforce
Maple House, Birmingham, 18 August
A Service Desk Manager's Guide to Intelligent Leadership
Intelligent Service Desk Leadership
Simplifying Employee Targets and Appraisals
The Secret to Performance, Productivity and Talent Management
Creating Employee Satisfaction Surveys that Work!
National Rail Museum, York, 29 September
The Art of Service Desk Process Management
Selecting ITSM Processes for the Service Desk
Getting More from Problem Management
Risk Management: a crucial Part of Change
Plan, Create and Test Disaster Recovery Processes
The Ironmonger's Hall, London, 17 November
Free Event Places
SDIe corporate members don't forget, as part of your membership benefits, to use your allocation of free event places.
| Membership Type | Number of free places |
| Platinum | 10 |
| Gold | 3 |
| Silver | 2 |
"This was my first experience with SDIe and what a thought provoker! I certainly have walked away with a lot of ideas and ways forward for my own team."
Alison Jelley, Service Desk Manager, Brunswick Group LLP
