The Service Desk Journey... Beginning To End!
SDIe's 2009 event programme will steer you through the world of the service desk from creation to completion. The journey begins with service desk strategy and ends with achieving best practice and service victory!
Individually each event - from just £125 +VAT - focuses on a practical and relevant IT service and support theme but collectively our events will guide you through all the essential processes of creating and maintaining a successful service desk.
With presentations from well-known industry experts, consultants and top IT support professionals; practical case studies and interactive group workshops we can guarantee that every event will provide you with new ideas, real solutions and the inspiration to empower your service desk!
Join us for the day and we will help to keep your service skills sharp, your knowledge right up-to-date and your network well connected with the most switched on community of service management professionals in Europe.
Events Calendar 2009
11 March, Birmingham - It All Begins With Service Desk Strategy
2 April, London - Your Customer Service Sorted?
20 May, Dublin - Its All About The People!
19 August, Birmingham - Define, Design, Deliver Quality Management Processes
23 September, Manchester - Knowledge Management - The Complete Works
13 October, London - Service Desk Best Practice - The Holy Grail
See the journey through...
This year we are offering discounted Event Packages to both our members and non members, making it even cheaper and easier for you to attend all six Experience Events. Don't miss out on any part of the journey... Pre book your places, save the dates, send along any member of your team!
Find out more about our 2009 Event Packages here
Free Experience Event places:
SDIe members don't forget, as part of your raft of corporate membership benefits, to use your allocation of free event places.
| Membership Type | Number of free places |
| Platinum | 10 |
| Gold | 3 |
| Silver | 2 |
"This was my first experience with SDIe and what a thought provoker! I certainly have walked away with a lot of ideas and ways forward for my own team."
Alison Jelley, Service Desk Manager, Brunswick Group LLP
