Service Desk Training and Qualifications
Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry-proven, internationally recognised qualifications and training courses.
Service Desk Qualifications
The Service Desk Institute provides standards-based, internationally recognised qualifications designed specifically by IT experts, consultants, industry leaders and practitioners. Our qualifications are the defacto industry standard across the world, creating a set of practices and a recognised career path for the IT service desk industry with each qualification targeted at a specific job role within the industry.
Find out more about our qualifications here.
ITSM Training Courses
We offer a wide range of public training courses, focused on essential IT service and support skills, providing analysts and managers with core skills. SDIe has something for everyone whether you are looking to progress in your career or simply boost your skills.
Read more about our training courses here.
In-house Training
Save money by having one of our existing courses delivered in-house for your entire team: SDI can deliver all of our off-the-shelf training courses and qualifications plus a number of exclusive workshops and tailored solutions in-house. In-house provides amazing value for money to help you get big results from small budgets!
Bring SDI training to your workplace...
Tailored Training
All of our qualifications and training courses can be tailored and delivered to a team of people within your organisation. We can tailor content to make it more relevant or we can develop an entirely new programme for you.
Build your own training course here.
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Latest Training News
Out Now
2009 training directory
Get your hands on this year's essential ITSM training directory - newly updated with more courses to reflect the needs of today's IT service and support professionals. Includes the 2009 public training calendar.
New courses for 2009
Service Level Management - A two-day course designed to improve the processes and documentation that define the expectations of customers, providers & suppliers and their ongoing management.
Call Coaching - A one-day course which can be delivered in-house that provides managers & team leaders with the tools & techniques they require to guide their analysts to manage their calls consistently and successfully.
