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2009 Learning and Development Brochure

2009 Learning and Development Brochure

The 2009 Learning & Development Brochure is now available to download, where you will find all the dates, prices and locations for all SDIe training courses; you may also notice a couple of new additions:

Service Level Management - A two-day course designed to improve the processes and documentation that define the expectations of customers, providers & suppliers and their ongoing management.

Call Coaching - Provides managers & team leaders with the tools and techniques they require to guide their analysts to manage their calls consistently and successfully.

To download a copy of the 2009 Learning and Development brochure, please complete your details below:

First Name*:
Last Name*:
Job Title*:
Company Name*:
Company Address*:
Email*:
Telephone number:
Would you like to receive a copy by post?:
Which of the following are you interested in?:
Corporate Membership:
Service Desk Qualifications:
Service Desk Training Courses:
One-day Experience Events:
SDIe Annual Conference 2009:
Service Desk Certification:
Other (please state):