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	Keep Your Customers Happy Thu 12 July 2012 The Queen's Hotel, Leeds Price: £125, Member price: £0 (login) 1 day event The Principals of Effective Communication book now more detail

	Best Practice Processes Wed 15 August 2012 The Ramada, Manchester Price: £125, Member price: £0 (login) 1 day event How to Manage Key IT Service Processes Effectively book now more detail

	Essential Service Desk Metrics Wed 19 September 2012 The National Rail Museum, York Price: £125, Member price: £0 (login) 1 day event Making Your Service Desk Performance Count book now more detail

	The Customer Satisfaction Journey Wed 21 November 2012 Browns Courtrooms, London Price: £125, Member price: £0 (login) 1 day event Using Survey Results to Improve Customer Satisfaction book now more detail