Effective Telephone Skills
Create the right impression for callers with essential communication skills for service desks
Who is it for?
Anyone who answers the telephone on the Service Desk in an internal or external customer service and support environment
What is it about?
This course will teach delegates how to present a professional image of their organisation through effective customer communication. It will show you how to build rapport through the appropriate use of tone and empathy and how to effectively handle difficult situations and people. Essentially, this is a course that will ensure every customer has an excellent experience and leaves with a good impression of your service desk.
What will I get out of it?
- Assertive and persuasive telephone communication skills
- The ability to effectively and efficiently manage calls, callers and emails
- Techniques for handling difficult situations and aggressive callers professionally and calmly
- Self-development through enhanced personal communication style and skills
- Happy customers
2009 Course Dates and Venues
Orpington, Kent, SDIe Training Suite
| January | Febraury | March | April | May | June |
| 9 | |||||
| July | August | September | October | November | December |
| 5 |
2009 Prices
| 1 day | |
| Non- member | £395 + VAT |
| Member | £295 + VAT |
To book
Please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
