Course overview

Navigation

Advertisment

Course overview

Telephone behaviour - professional standards for the Service Desk and behaviours to ensure you present the right image and style
Verbal and visual communication skills
Active listening and effective questioning skills
E-mail etiquette
Call control, management and documentation processes
Call backs and status updates
Effective techniques for dealing successfully with different types of people
Handling difficult situations and customers effectively
Creating and implementing a service improvement plan

To book please contact a member of our training team on +44 (0) 1689 889100 or click here to book online

To download the Effective Telephone Skills course information please complete your details below:

First Name*:
Last Name*:
Job Title *:
Comapny Name *:
Company Address*:
Email Address*:
Telephone number:
Which of the following are you interested in?:
Corporate Membership:
Service Desk Qualifications:
Service Desk Training Courses:
One-day Experience Events:
SDIe Annual Conference 2009:
Service Desk Certification:
Other (please state):