Appraisal Skills For Service Desk Managers
All the skills you need to increase service desk team performance through effective appraisals.
Who is it for?
This course is ideal for first line managers with little or no experience or training in preparing and conducting staff appraisals including ongoing feedback and support.
What is it about?
How a manager conducts an appraisal will affect en employee's development and morale, their commitment to the team and ultimately the service to the customer.
This course is about how to successfully appraise people's performance and develop individual team members as an integral part of the service desk manager, team leader or supervisor role.
What will I get out of it?
This interactive course will give IT service managers the knowledge to prepare, conduct and support effective appraisals.
Course overview
- What is performance management?
- Individual and business benefits of effective appraisals
- Best practice appraisals
- Roles and responsibilities
- The appraisal structure
- Giving and receiving constructive feedback
- Agreeing SMART objectives
- Personal development plans
- Conducting an effective appraisal meeting
Download the course details and full course overview here:
Appraisal Skills For IT Service Managers
Amazing value for money
In-house is an extremely cost-effective method of developing staff. For example a group of 10 can take a course for as little as £160 per person - an incredible saving on individual public courses.
Full Day
SDI corporate members: £1,695 + VAT
Non members: £1,895 + VAT
Find out more
Find out how you can raise your preformance mangement skills so you can be the best at what you do. Please contact a member of our training team to on +44 (0) 1689 889100 to discuss your needs or email us on training@sdi-e.com
