ITIL Essentials
ITIL Essentials
Develop an appreciation of the ITIL framework and its essential processes - fast
Who is it for?
All levels of IT staff who are involved in the delivery or support of IT services. It is also suitable for anyone requiring an appreciation of ITIL Service Management.
What is it about?
This course is about creating an awareness of the need for Service Management - the components, the processes and the disciplines that bring an organisation real business benefits.
What will I get out of it?
- An appreciation of the IT Infrastructure Library (ITIL) concepts and the processes needed to deliver effective, quality IT Service
- A basic understanding of the key elements of each of the eleven ITIL Service Management disciplines
- The ability to articulate the purpose and objectives of Service Management to a sufficient level
- An essential understanding of how SLAs and Service Management are fundamental in ensuring IT delivers the services that customers demand
2009 Course Dates and Venues
Orpington, Kent, SDIe Training Suite
| Janurary | February | March | April | May | June |
| 23 | |||||
| July | August | September | October | November | December |
| 19 |
2009 Prices
| 1 day | |
| Non-member | £445 + VAT |
| Member | £345 + VAT |
To book
Please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
