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Course overview

Course overview

  • Successful service delivery - the essentials of monitoring and measuring in order to quantify successful service delivery
  • ITIL processes - learn about the core ITIL service management processes
  • Service Level Agreements - understand the crucial role SLAs play in ensuring both the customer and supplier understand an organisation's business and IT requirements
  • Planning - appreciate the crucial role planning plays in delivering quality IT services
  • ITIL Service Management - identify the benefits to your organisation

 

To book please contact a member of our training team on +44 (0) 1689 889100 or click here to book now

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