Service Desk Qualifications
Serious about progressing your career?
Then this section is for you. Packed with information about our qualifications that could help you take the next step on the career ladder.
Our industry-proven and internationally recognised qualifications can help you get ahead throughout your IT support career. All our qualifications are based on the SDI Professional Standards, reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments.
These internationally recognised Professional Standards set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager and provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide.
SDI qualifications are vocational and test practical knowledge within the working environment. By achieving an SDI qualification a candidate can demonstrate to a potential employer that they not only understand the best practice standard for their specific job role, but they have the knowledge, skills and competencies to apply these on a day-to-day basis, directly impacting the efficient running of the service desk.
Employers know that any candidate who holds an SDI qualification is committed to their career and has a practical, applicable, set of skills that they can use every day to improve the performance of the service desk and the experience of their customers.
The SDI qualification programme provides candidates with a structured IT service and support career path and progression route as they develop their skills and progress within their profession.
Qualifications available:
Service Desk Manager
Designed for both new and experienced Service Desk Managers, team leaders and supervisors; with between 3 and 5 years experience of the service desk environment.
Service Desk Senior Analyst
Designed for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst (SDA) qualification, who are looking to progress their career within the service desk.
Service Desk Analyst
Aimed at service desk and support analysts with at least 9 months experience in an IT service and support environment this programme provides essential development and a recognised qualification.
Service Desk Foundation
Recommended for new analysts and customer service staff with less than 9 month's experience in an internal or external telephone customer support environment.
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