Service Desk Manager
Develop the essential skills for inspirational and effective service desk leadership.
Four day training qualification course with invigilated SDM exam, at a location of your choice after the course.
Who is it for?
The course is designed for both new and experienced service desk managers, team leaders and supervisors. Between 3 and 5 years experience of the service desk environment is ideal.
What is it about?
Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.
What will I get out of it?
- A thorough grounding in the skills required to lead, motivate and manage a service desk team
- The complete Service Desk management tool kit
- An internationally recognised SDM qualification.
Course Price
SDI corporate members - £1,552 + VAT
Non-members - £1,725 + VAT
For more information about the qualification and what it covers download the Service Desk Manager Qualification Course Overview here.
Course Dates and Venues
We hold the Service Desk Manager training course at locations in Orpington, Kent, Birmingham and Leeds. See the calendar below for dates.
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Start Date |
End Date |
Venue |
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| 06/02/2012 | 09/02/2012 | Birmingham |
Book Now |
| 27/02/2012 | 01/03/2012 | Kent | Book Now |
| 19/03/2012 | 22/03/2012 | Vitual | Book Now |
| 14/05/2012 | 17/05/2012 | Kent | Book Now |
| 25/06/2012 | 28/06/2012 | Virtual | Book Now |
| 24/09/2012 | 27/09/2012 | Kent | Book Now |
| 15/10/2012 | 18/10/2012 | Kent | Book Now |
| 26/11/2012 | 29/11/2012 | Kent | Book Now |
If you would prefer to book with our training team directly please contact us on training@sdi-e.com or call +44 (0) 1689 889100.
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The SDM qualification can also be taken as an in-house course, click here for more information. |
