Service Desk Senior Analyst
Develop the skills that lead you and your organisation to the highest levels of customer service.
Who's it for?
Designed for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst (SDA) qualification, who are looking to progress their career within the service desk.
What is it about?
This two-day group training workshop is designed to develop the advanced skills required of a Senior Service Desk Analyst; supporting career progression in to a senior service desk team member or Service Desk Manager.
The Service Desk Senior Analyst (SDSA) course is not a qualification course; it provides a bridge between the Service Desk Analyst qualification and the Service Desk Manager qualification.
What will I get out of it?
- Development of the advanced knowledge and skills required of a senior service desk analyst
- Effective communication, problem-solving, project management, report writing and presentation skills
- Understanding of the service desk market place, key trends, current tools and vendors
- Knowledge of how to define your service desk's requirements for product specification and selection
For more information about the course download the Service Desk Senior Analyst (SDSA) Course Overview.
Course Prices
SDIe corporate members - £832 + VAT
Non members - £925 + VAT
Course Dates and Venues
We hold the Service Desk Senior Analyst training course at locations in Orpington, Kent, Birmingham and Leeds. See the calendar below for dates.
2012
| Start Date | End Date | Venue | |
| 20/03/2012 | 21/03/2012 | Kent | Book Now |
| 09/05/2012 | 10/05/2012 | Kent | Book Now |
| 12/09/2012 | 13/09/2012 | Kent | Book Now |
| 05/11/2012 | 06/11/2012 | Kent | Book Now |
If you would prefer to book with our training team directly please contact us on training@sdi-e.com or call +44 (0) 1689 889100.
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The Service Desk Senior Analyst course can also be taken as an in-house course, click here for more information. |
"Perfect pace and content - I really feel as if I have been fast tracked to Senior Analyst."
Claire Hayles, Service Desk Team Leader, Mitchells and Butlers
