SDI Trainers
SDI courses are delivered by experienced tutors who combine service desk knowledge and experience with the latest learning techniques. That's why we are the choice of so many of the UK and Europe's most successful service desks. Here are our current trainers:
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Susan Storey A qualified ITIL® professional, dealing with all aspects of service management, Susan is passionate about raising and maintaining service quality through updating and improving our skills to deliver business value. A contributing member of SDI for many years, she was a member of the Select Committee who reviewed the SDI's Service Desk Manager standards in 2008 and is also an accredited Auditor for SDI's prestigious Service Desk certification programme. |
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Ken Goff With a 30 year corporate career behind him, as well as having been a Director of itSMF UK, Ken is an industry recognised name with a proven track record of excellence. He is fully ISEB qualified and offers clients the opportunity to benefit from his wealth of practical and real-life experience. Mixing an incomparable passion and enthusiasm for IT Service Management, Ken is in high demand not only for his incredibly high quality of training but also as a highly accomplished speaker on the national and international conferences. “Ken was a great trainer and presenter. He explained everything clearly and with good examples. I learnt a lot. I would recommend Ken to others without hesitation” James Nunan, IT Operations Support Analyst, UK Payments Administration Ltd. |
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Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and performed Service Desk Certifications to SDI's global standards of best practice. |
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Frieda Morton-Evans Frieda Morton-Evans is a Director of ServiceSymmetry Ltd, an IT services consultancy and training organisation. An ITIL Expert and qualified Service Desk Manager Frieda started working with the Service Desk Institute in 2009. Frieda has worked with many companies including GlaxoSmithKline, Lilly, the BBC, Barclays, Siemens, the Ministry of Defence, Scania UK, JP Morgan Investment Bank, Legal and General, HM Customs & Excise, Northern Rock, The Department for International Development, The National Society for the Prevention of Cruelty to Children, Harringay, Surrey, Belfast and Fife City Councils, Transport for London, Xerox Europe, Translink, and Bristol, Leeds, Loughborough, Sheffield Hallam, East Anglia and Wolverhampton |
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Lynne Nash Lynne is a customer service and service desk professional with a wide range of experience gained within IT and its associated industries. Involved with Help Desks and Service Desks since the mid 1980s, she has operational management, project and training experience from blue chip companies such as ICL (now Fujitsu) and BBC World Service. Lynne now indulges her passion for developing people through training events across the UK, Ireland, North America and Europe. Active within the Service Desk Institute for many years, Lynne has been delivering SDI courses for over 6 years and has been a regular speaker and panelist at SDI’s Focus Events, SDI Annual Conference, the Service Desk and IT Support Show, and has been a judge of the SDI Service Desk Awards. |
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Donna Shoesmith An accomplished training and business consultant who has a passion for developing people and businesses, Donna is also an accredited training provider for the Institute of Leadership & Management (ILM), an awarding body for Management Qualifications. Donna couples excellent communication and interpersonal skills with a sound appreciation of the need to link performance with teamwork. |
