Learning and Development for Service Desk Professionals
SDI training courses are designed to develop soft skills, improve your job performance and enhance your career prospects.
SDIe specialises in learning and development for IT service professionals and our experience of having trained thousands of IT support analysts and managers puts us in the best position to understand and deliver your IT service and support education needs.
Our courses are informed by the latest industry thinking and practice, and designed to equip you with proven tools and techniques to take back and implement within your organisation. We have programmes designed for every level, whether you are a senior service desk manager or support analyst.
Training Courses available:
Customer Satisfaction Surveys For IT Service
HR For Non-HR Service Desk Managers
Appraisal Skills For IT Service Managers
Call Coaching For Service Desks
Effective Communication Skills For Service Desks
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