Appraisal Skills For IT Service Managers
All the skills you need to increase service desk team performance through effective appraisals.
Who is it for?
This course is ideal for first line managers with little or no experience or training in preparing and conducting staff appraisals including ongoing feedback and support.
What is it about?
How a manager conducts an appraisal will affect en employee's development and morale, their commitment to the team and ultimately the service to the customer.
This course is about how to successfully appraise people's performance and develop individual team members as an integral part of the service desk manager, team leader or supervisor role.
What will I get out of it?
This interactive course will give IT service managers the knowledge to prepare, conduct and support effective appraisals.
Course overview
- What is performance management?
- Individual and business benefits of effective appraisals
- Best practice appraisals
- Roles and responsibilities
- The appraisal structure
- Giving and receiving constructive feedback
- Agreeing SMART objectives
- Personal development plans
- Conducting an effective appraisal meeting
Download the course details and full course overview here:
Appraisal Skills For IT Service Managers
Course Prices
SDIe corporate members - £395 + VAT
Non-members - £495 + VAT
Course Dates and Venues
SDI's one-day Appraisal Skills For IT Service Managers course is run exclusivly at the SDIe Training Suite in Orpington, Kent.
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Start Date |
End Date |
Venue |
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24/03/2010 |
24/03/2010 |
Kent |
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13/07/2010 |
13/07/2010 |
Kent |
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16/11/2010 |
16/11/2010 |
Kent |
If you would prefer to book with our training team directly please contact us on training@sdi-e.com or call +44 (0) 1689 889100.
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The Call Coaching For Service Desks course can also be taken as an in-house course, click here for more information. |
