Social Media Workshop
Discover the opportunities and challenges social media offers all aspects of IT support in the years ahead.
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As an IT service professional you need to balance providing a cost-effective service desk with an increasing demand for services. So it’s likely you are constantly looking for new ways to support your customers in the most efficient and timely manner possible. Social media is a powerful way to do this. |
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SDI's brand new one-day workshop will guide you through the steps necessary to activate an effective social media strategy for your IT service desk. Insight will be offered across all major social media platforms, including blogs, Facebook, Twitter, LinkedIn, YouTube, Flickr, Digg, forums and podcasts.
All considerations for managing your IT service reputation online and offering customer support using social media will be covered– reinforced with best practice examples and practical advice.
Attendees will leave the day with the skills ready to start investigating the social media opportunities for their organisation’s IT support – ensuring business results and satisfied customers.
In just one day you will cover...
- Getting up-to-speed: an overview of the most up-to-date social media landscape and trends with a look at the developments for the year ahead
- Planning: developing a social media strategy for your service desk
- Integration: discover the fundamentals of integrating social media activity into your current IT service offerings
- Ethics: guidance on the codes of ethics and expected methods of engagement online
- Monitor, manage, maximise: how to monitor and manage your service reputation online, including how to handle negative feedback
- Corporate voice: explore proper etiquette when using social media tools
- Resourcing: how to resource social support actively and effectively
- Social media success: Best practice examples and practical advice
See the course outline here >>
This workshop is ideal for you if you are...
Considering a social media programme for your organisation in particular a service desk manager or IT manager or team leader responsible for service improvement and delivering efficient and effective IT support service.
Here’s what you’ll gain…
- A clear understanding of how to use social media tools and ethical techniques to engage and support your customers online
- Confidence in your ability to start integrating social media effectively into your service strategy and support operation
- Measurement and management techniques so you can prove success
- The knowledge to maximise the opportunity for your service desk to begin social support and the ability to manage your online service safely
- Practical ideas that you can implement immediately
2012 Course Date
SDI's one-day Social Media for IT Service course is run exclusively at the SDI Training Suite in Orpington, Kent.
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End Date | Venue |
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| 16/04/2012 | 16/04/2012 | Kent | Book Now |
