Service Desk Institute

Providing training, research, membership and events the SDIe community is the place to find like minded ITSM professionals, new ideas and best practice advice. Find out more about SDIe here.

The Service Desk Industry: A New Level of Maturity

Howard Kendall, Founder and Chairman of SDI discusses the various approaches to service improvement within IT support.

Uploaded: July 2009; Running Time: 03.11min

Click here to see the webcast.

2009 Service Desk Award Winners Announced!

• Fujitsu - Lloyds TSB Service Desk
• Motability Operations
• Nalini Patel - University of Wolverhampton
• Service-now.com
• Dorset County Council

 Find out more about the Award Winners here.     

 

FREE Benchmarking   

SDI Online Maturity Assessment

FREE: Complete this 10 minute questionnaire, based on the full SDI certification audit, and you will be given a guide to your current performance and service desk maturity levels.

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Service Desk Training-Membership-Events

SDIe Training

Service Desk Qualifications

Service Desk Analyst: Essential development and a recognised qualification for IT service and support analysts.

Service Desk Manager: Develop the essential skills for inspirational and effective service desk leadership.

ITSM Training Courses

Service Desk Senior Analyst

Service Level Management

Internal Marketing for IT

Effective Telephone Skills

ITIL Essentials

Register Online

 

SDIe Membership

Your Service Desk Community 

Join the leading institute for IT service professionals today; prove that you're serious about your profession and committed best practice.

Find out more here...

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SDIe Events

Experience Events 2009

Define, Design, Deliver Service Management Processes

19 August, Edgbaston Cricket Ground, Birmingham

Knowledge Management - The Complete Works

23 September, The Castlefield Rooms, Manchester

Service Desk Best Practice - The Holy Grail

13 October, The Old Sessions House, London

Book Online