Course overview
Course overview
By the end of the Service Desk Analyst course you will:
- Understand the four key concepts required to deliver effective support
- Being a support analyst - everything you need to know about the role and the responsibilities
- Key skills - identify, understand and develop core competencies
- Processes - principles of IT service and the role of the service desk
- Relationship management - best practice customer service, dealing effectively with difficult situations and teamwork
- Metrics - understanding Service Level Agreements, key service desk metrics and customer satisfaction measurement methodologies
- Tools and technologies - overview of the latest available and their benefits
To book please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
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