Service Desk Manager
Develop the essential skills for inspirational and effective service desk leadership
Who is it for?
The course is designed for both new and experienced service desk managers, team leaders and supervisors. Between 3 and 5 years experience of the service desk environment is ideal.
What is it about?
Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.
What will I get out of it?
- A thorough grounding in the skills required to lead, motivate and manage a service desk team
- The complete Service Desk management tool kit
- An internationally recognised SDM qualification
2009 Course Dates and Venues
Orpington, Kent, SDIe Training Suite
|
January |
February |
March |
April |
May |
June |
|
26 - 29
|
16 - 17 Feb (Part 1) |
9 - 10 (Part 2) |
|
18 - 21 |
|
|
July |
August |
September |
October |
November |
December |
|
|
3 - 6 |
21 - 24 |
14 - 15 (Part 1) |
9 - 10 (Part 2) |
7 - 10
|
Edinburgh, Leeds & Birmingham Training Locations
|
January |
February |
March |
April |
May |
June |
|
|
23 - 26 Birmingham |
16 - 19 Edinburgh |
|
|
29 - 2 July Leeds |
2009 Prices
|
|
Fast Track - 4 days |
Part 1 - 2 days |
Part 2 - 2 days |
|
Non - members |
£1,725 + VAT |
£875 + VAT |
£925 + VAT |
|
Members |
£1,625 + VAT |
£775 + VAT |
£825 + VAT |
To Book
Please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
