Service Desk Senior Analyst
Service Desk Senior Analyst
Develop the skills that lead you and your organisation to the highest levels of customer service
What is it about?
This programme is designed to develop the Service Desk Analyst grow in to the role of a more senior team member before becoming a Service Desk Manager. This exclusive programme offers delegates two key areas of support:
- A two-day group training workshop to develop the more advanced skills required of a senior analyst and to discuss career development.
- Individual mentoring in two telephone sessions following the training workshop with your allocated SDI trainer to set goals, aid development and review progress.
What will I get out of it?
- Development of the advanced knowledge and skills required of a senior service desk analyst
- Effective communication, problem-solving, project management, report writing and presentation skills
- Understanding of the service desk market place, key trends, current tools and vendors
- Knowledge of how to define your service desk's requirements for product specification and selection
2009 Course Dates and Venues
Orpington, Kent, SDIe Training Suite
| January | February | March | April | May | June |
|
21 - 22 |
11 - 12 | 6 - 7 | |||
| July | August | September | October | November | December |
| 14 - 15 | 14 - 15 | 25 - 26 |
Leeds & Birmingham Venues
| January | February | March | April | May | June |
| 10 - 11 | 16 - 17 | ||||
| July | August | September | October | November | December |
| 20 - 21 | 1 - 2 |
2009 Prices
| 2 days | |
| Non - members | £925 + VAT |
| Members | £825 + VAT |
To book
Please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
"Perfect pace and content - I really feel as if I have been fast tracked to Senior Analyst."
Claire Hayles, Service Desk Team Leader, Mitchells and Butlers
