Course overview
Course overview
Course Overview
- What makes an excellent senior analyst - and how to achieve it
- Developing leadership skills and encouraging effective teamwork
- Effective communication, problem-solving and report writing skills
- Achieving professional credibility and delivering effective presentations
- Essential project management methods
- Achieving best practice KPI's and goals expected of the excellent service desk
- Full introduction to the essential Service Management processes and their relationship to the service desk
- Understand key service desk trends, tools, technologies and vendors
- Best practice for tool specification and selection
To book please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
To download the Service Desk Senior Analyst course information please complete your details below:
