Introducing SDI's Live Virtual Classroom
Always wanted to become a qualified SDI Service Desk Manager or Service Desk Analyst but could never find a course in a location near you?
You can now become SDI qualified - anywhere in the world - without having to leave the comfort of your home or office but still have the experience of a live classroom environment.
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About SDI Live
SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by Susan Storey, IITT Certified On Line Facilitator and experienced service desk and ITIL practitioner, in short 60-90 minute sessions over three or four full working days. Susan guides delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools to make the most of the course.
Virtual Classroom Dates
All live virtual classroom courses start at 9:30 GMT and finish at 16:30 GMT each day.
| Course | Date | Duration | Venue | Price | Booking |
| SDA | 11 - 13 June | 3 days | Virtual | £1099 | |
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SDM |
25 - 28 June |
4 days | Virtual | £1725 | BOOK NOW |
| SDM | 15 - 18 October | 4 days | Virtual | £1725 | BOOK NOW |
Course preparation
Prior to attending the online course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course so that delegates have a common minimum level of knowledge. These materials are all used during the course too. Delegates are also given details of the virtual room, to test their setup before the training begins.
The qualification
You will be provided with a voucher for the qualification exam which you can take at a time and venue near you using the Prometric network of testing centres.
Course requirements
Every delegate will need:
- Microsoft Windows based PC with broadband connection
- Internet Explorer 6.x or 7.x
- Browser with ActiveX controls and VBScript enabled
- You may need administrative permission on the PC to allow the download of additional software (if required)
- Headset or speaker for your telephone for comfort
- Quiet place to work
- Courseware and hand-outs from SDI
