Why study with SDI?
1. A reputation for excellence
As the leading institute for service desk professionals our qualifications are recognised worldwide with over 2500 students taking SDI exams globally each year we are in the perfect position to understand your training and education needs.
2. Industry standards
For almost 20 years, SDI has been dedicated to setting standards for IT service and support and to enhancing the careers of all IT support professionals. Our qualifications are based on our internationally recognised Professional Standards, compiled by an international committee comprising industry experts, service management professionals and practitioners.
3. Current and up-to-date
We are constantly updating our course content and developing new programmes to reflect the latest industry developments and techniques. The international SDI committee review our qualifications every 3 years to ensure that they align with the needs and demands of the industry. We recently updated and refreshed our qualifications in March 2008, ensuring that they are consistent with and complement ITIL® V3.
4. Practical skills to improve performance
Our qualifications are driven by the practical needs of the IT service and support industry. They will provide you with practical tools and techniques that can be put to use immediately.
5. High-quality teaching/expert tutors
All SDI trainers meet our exacting quality standards - skilled facilitators, highly experienced trainers, proven in the industry with hands-on experience, brilliant presenters and passionate about both service and training. Our course directors are highly experienced trainers who combine academic expertise with significant business and IT support industry experience.
6. Global testing centres
SDI partners with Prometric, the global leader in IT certification, to provide you with PC based examinations in a choice of 3,000 testing centres across the globe. To find your nearest centre visit www.prometric.com.
7. All-inclusive pricing
We believe in value for money and transparent pricing - there are no additional costs to pay on top of the prices quoted.
8. Tailored and customised options
We can offer bespoke learning programmes to meet a particular corporate brief, strategy or organisational need.
For example:
- Tailoring content to your industry sector, products or services
- Delivering programmes to a team of people at your organisation
- Designing an entirely bespoke programme based around your needs.
9. Customer satisfaction
Our customer service team is always on hand to answer your questions, whilst our dedicated account managers will work with you to ensure the training your organisation receives is appropriate, efficient and cost-effective.
