Service Desk Institute News

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SDI Training and Qualifications - New 2010 Training Brochure                                                                                                                                 

Wherever you are in your career you can never afford to stop learning. Get the skills you need with our industry-proven, internationally recognised qualifications and training courses.

Service Desk Best Practice Standards

SDI provide a clear and measurable set of international best practice standards for the Service Desk Industry. Find out more about the standards here.

 

IT Service Excellence Awards 2010 Webcast

How To Create An Award Winning Entry

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Service Desk Training-Membership-Events

Providing training, research, membership and events the SDIe community is the place to find like minded ITSM professionals, new ideas and best practice advice.

The Service Desk... A Vital Part of the Business

Howard Kendall, Founder and Chairman of SDI, discusses the results of the recent SDI/Avocent LANDesk Benchmarking survey, offering his opinion on what these new statistics mean for the Service Desk Industry in 2010.

Download the full 2009 Service Desk Benchmarking Report here.

Become a Member Today

Join the leading institute for IT service professionals today; prove that you're serious about your profession and committed to best practice. *See Offer*

Find out more here...

Forthcoming Event

Meaningful Measurements & IT Metrics Master Class 14 April 2010 The Midland, Manchester